Topup

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If they do not respond within 3 days please email again, our Customer Support is always very busy. This forum is mainly meant for asking help from other forum members, GameJoy will not reply to all threads made here.

Topup

Postby Legivret » 04 Jul 2012, 03:00

J'ai envoyer 6.84€ pour avoir 25000 pièces et j'ai bien reçu le mail disant que la transaction à était faite :
Merci.
Vous avez effectué un achat auprès de VirtueSoft Ltd sur Google Play.

Numéro de commande : 1343625073897952
Date de la commande : 4 juil. 2012 10:44 AM CEST
Mode de paiement : MASTERCARD xxx-2460
Article Prix
25,000 Gold 6,84 €
Montant total : 6,84 €
(TVA de 0,00 € incluse)


Mais sur mon compte je n'ai jamais reçu les pièces... :( :evil:

Que dois-je faire :?:

-------------------------------------------------------------

I send € 6.84 for 25,000 pieces and I received the email saying the transaction was made​​:
Thank you.
You buy from Play VirtueSoft Ltd on Google.

Order number: 1343625073897952
Order date: July 4, 2012 10:44 AM EST
Method of payment: MASTERCARD xxx-2460
item Price
25.000 Gold € 6.84
Total: € 6.84
(€ 0.00 VAT included)



But on my account I never received the parts ... :cry: :evil:

What should I do :?:
Legivret
Forum level 0
 
Posts: 2
Joined: 04 Jul 2012, 02:53

Re: Topup

Postby Sins Of Silence » 04 Jul 2012, 03:08

Legivret wrote:J'ai envoyer 6.84€ pour avoir 25000 pièces et j'ai bien reçu le mail disant que la transaction à était faite :
Merci.
Vous avez effectué un achat auprès de VirtueSoft Ltd sur Google Play.

Numéro de commande : 1343625073897952
Date de la commande : 4 juil. 2012 10:44 AM CEST
Mode de paiement : MASTERCARD xxx-2460
Article Prix
25,000 Gold 6,84 €
Montant total : 6,84 €
(TVA de 0,00 € incluse)


Mais sur mon compte je n'ai jamais reçu les pièces... :( :evil:

Que dois-je faire :?:

-------------------------------------------------------------

I send € 6.84 for 25,000 pieces and I received the email saying the transaction was made​​:
Thank you.
You buy from Play VirtueSoft Ltd on Google.

Order number: 1343625073897952
Order date: July 4, 2012 10:44 AM EST
Method of payment: MASTERCARD xxx-2460
item Price
25.000 Gold € 6.84
Total: € 6.84
(€ 0.00 VAT included)



But on my account I never received the parts ... :cry: :evil:

What should I do :?:


if you click the settings icon in game and click contact us it comes up with a help menu and then click top up problems and it looks like you paid via google. in the end it tells you to email - topup@virtuesoft.com with your username in game and your login email for your google wallet account.

hope this helps
[LVL45] Sins Of Silence
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Sins Of Silence
Forum level 3
 
Posts: 74
Joined: 26 Jun 2012, 17:21

Re: Topup

Postby Legivret » 04 Jul 2012, 03:13

Thank you
Legivret
Forum level 0
 
Posts: 2
Joined: 04 Jul 2012, 02:53


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